For me, booking.com as an accommodation booking website is finished. I could not believe it, we had two mobile phones running side-by-side under the same search conditions finding totally different pricing structures.

The only difference was, I was already logged in via my account as I was a pretty good customer over the years. She did not have an account, so maybe she was receiving discounted prices to secure an account. The prices I was offered compared to her was startling, percentage wise, the pricing differential exceeded 25% adding a couple of hundred dollars to a five-day stay.

I contemplated using her account to make the booking, then I decided to search the same Singaporean hotels using agoda.com to find they were cheaper again. So what I have learnt from this episode is to use booking.com as a search tool and then make the actual booking with pagoda.com, such is the distrust of this website.