When it first happens, it really does catch you unaware, it does throw you. When you are abused at work by a screaming fool, especially when you are not expecting such a response, it leaves you a little rattled initially.
It says more about them than it says about you. They tend to be pathetic losers who are miserable in their own lives, they take out their frustrations on you as they are so angry with their career. Sure, you document the abuse immediately, I don’t make a complaint unless it occurs three times, it isn’t bullying until a pattern is established. Then you have to decide, do you take them out the back and sort them out yourself.
Based on my personal experiences, they prefer to verbally abuse you in front of everybody, this strokes their ego. I, on the other hand prefer to operate with no witnesses, I certainly do not make threats in front of others and I also quietly offer to sort this matter out on-on-one with nobody else around. But one has to ask, why do they hate you so much? They are angry at your success, they dislike you and they think you need bringing down. Naturally they engage in malicious office gossip bad mouthing you at every opportunity.
I take another approach, a) I never bad mouth them, b) I never mention them to anyone, c) if the conversation is discussing them, I don’t get involved and d) I never think of them. I do not let their miserable attitude upset me and if I am around them at work I am happy and courteous – that makes them angrier.
Yes, sure, we can step out the back and sort them out but that creates more issues. They are miserable at your success, so you never let them drag you down and this jealousy is driving them. If you crack them on the jaw, you may then have to defend yourself when they report you, there may be police involved. All their efforts are for nothing, you are outwardly happy and unaffected. They are pathetic and want to make you like them, make sure that doesn’t happen. They are sad miserable losers and the happier and more successful you are, the more miserable they are – I win again.

